These Terms govern your use of MBM Studio Travel (“MBM Studio,” “we,” “us”) — the website at mbmstudiotravel.com and the travel-planning software available through it. By creating an account or using the service, you agree to these Terms. If you do not agree, please do not use the service.
MBM Studio is software for professional travel advisors. It provides tools to build itineraries, manage client records and leads, track payments and commissions, and communicate with clients.
Keep your credentials confidential and tell us promptly at support@mbmstudiotravel.com if you believe your account has been accessed without permission.
If you use MBM Studio to manage client information, you are the party responsible for that information. You agree that you will:
Advisors using MBM Studio are typically compensated through commissions paid by travel suppliers, and any commission arrangement is between the advisor, their host agency and the supplier. MBM Studio is not a party to it and takes no share of it.
Where an advisor charges a client any additional fee — for planning, concierge work, or extras beyond a standard supplier booking — that fee must be disclosed to and agreed with the client in writing before the work begins. Those arrangements are between the advisor and their client.
MBM Studio does not process payments and is not a payment processor. Where an advisor uses the secure card-authorization feature, a client may enter payment card details on a one-time link so the advisor can submit that card to a named supplier for a specific amount the client has approved.
By submitting a card authorization you confirm that you are the authorized cardholder and that the details are accurate. Advisors are responsible for using this feature in line with their host agency’s rules and applicable payment-industry requirements.
MBM Studio includes an AI assistant that helps draft messages, summarise trips and suggest next steps. To provide it, the text of your request — which may include trip and client details you choose to include — is sent to our AI providers, Anthropic and OpenAI, and processed on their systems.
AI output can be wrong. Always check it before relying on it or sending it to a client, particularly prices, dates, availability and supplier policies. You remain responsible for anything you send.
You keep ownership of everything you put into MBM Studio — trips, client records, templates, notes and branding. We claim no ownership of it. You grant us only the permission needed to store, process and display it back to you so the service can function.
You can export your trip data at any time from within the app. If you close your account, contact us and we will delete your data; see the Privacy Policy for how long things are kept.
We aim to keep MBM Studio running reliably, but we do not promise uninterrupted or error-free service. The service depends on third-party infrastructure (including Google Cloud and Firebase) and may be unavailable during maintenance, outages or events outside our control.
Keep your own backups of anything critical. The app provides an export function for this purpose.
The service is provided “as is” and “as available,” without warranties of any kind, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, or non-infringement, to the fullest extent permitted by law.
We are not responsible for travel arrangements, supplier conduct, pricing errors, cancellations, delays, or any aspect of a trip. Those are matters between the traveller, the advisor and the supplier.
To the fullest extent permitted by law, MBM Studio will not be liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost bookings, lost commissions, or lost or corrupted data arising from your use of the service.
Nothing in these Terms excludes liability that cannot lawfully be excluded.
You agree to indemnify and hold MBM Studio harmless from claims, losses and reasonable costs arising out of your use of the service, your dealings with your clients or suppliers, or your breach of these Terms.
You may stop using MBM Studio at any time. We may suspend or close an account that breaches these Terms, puts other users or the service at risk, or is used unlawfully. Where practical we will give notice and an opportunity to put things right first, and a reasonable chance to export data.
We may update these Terms as the service develops. When we make a material change we will update the date at the top of this page and, for account holders, give notice in the app or by email. Continuing to use the service after a change means you accept the updated Terms.
Questions about these Terms: support@mbmstudiotravel.com